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Customer Service / Sales Course

 

 

COURSE DATE

23 Feb 2017 – 24 Feb 2017

10 Apr 2017 – 11 Apr 2017

01 Jun 2017 – 02 Jun 2017

 

COURSE OUTLINE

Essential Knowledge For Customer Service & Sales Personnel
Basic Aircargo Knowledge;
What is Logistics?
Airfreight Documentation & Rates
Incoterms & Banking
General Selling Skills & Knowledge
Understanding The Airlines / Aircraft Capabilities / Shippers
Cost & Income Of Freight Forwarders

 

COURSE OBJECTIVES

  • To help participants in servicing their clients better
  • How to be an effective Cargo Sales Agent
  • General selling skills & knowledge
  • To discuss Cost/Income of Freight Forwarders

 

WHO SHOULD ATTEND?

New Cargo Sales Personnel, Operations staff who wish to undertake sales positions, Customer Services personnel who wish to attain more knowledge on freight sales

 

ACCREDITATION & EXAMINATION

The Singapore Aircargo Agents Association; Certificate of Attendance

 

COURSE FEES

Member : $500.00 Non Member : $600.00 (Price exclusive 7% GST)

 

ADDITIONAL NOTES

Class: 9am – 5pm

Withdrawal And Refund Of Fees

Applicants who have been accepted into a course and subsequently decide to withdraw from the course are required to serve notice in writing to SAAA Cargo Services Pte Ltd through their respective companies.

Upon receipt of the notice, SAAA Cargo Services Pte Ltd may refund part of the course fee as tabulated below:

Written Notice Received by SAAA Cargo Services Pte Ltd

Percentage of Fees Refundable

More than 14 days before commencement

90%

Less than 14 days before commencement

70%

Less than 5 days before commencement

No Refund

All prices are excluding GST

 

 

 

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