CUSTOMER SERVICE / SALES COURSE

COURSE DURATION
11-03-2010 to 12-03-2010 (New)
08-07-2010 to 09-07-2010 (New)
05-10-2010 to 06-10-2010 (New)
COURSE OUTLINE
Esstential Knowledge For Customer Service & Sales Personnel
Basic Aircargo Knowledge;
What is logistics?
Airfreight Documentation & Rates
Incoterms & Banking
General Selling Skills & Knowledge
Understanding Clients Needs
Understanding The Airlines & Aircraft Capabilities
Cost & Income Of Freight Forwarders
COURSE OBJECTIVES
To help participants in servicing their clients better
How to be an effective Cargo Sales Agent
General selling skills & knowledge
To discuss Cost/Income of Freight Forwarders
WHO SHOULD ATTEND?
New Cargo Sales Personnel, Operations staff who wish to undertake sales positions, Customer Services personnel who wish to attain more knowledge on freight sales
ACCREDITATION & EXAMINATION
The Singapore Aircargo Agents Association; Certificate of Attendance
COURSE FEES
Member : $450.00 Non Member : $530.00 (Price exclusive 7% GST)
ADDITIONAL NOTES
Class: 9am - 5pm

All prices are excluding GST