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SATS Airport Services Pte Ltd

Key Words: Ground handling, cargo handling, perishable and pharmaceutical handling and courses, forklift tractor training, dangerous goods and cargo courses 


Starting from the check-in process at the point of departure to one’s arrival at the final destination, SATS offers a complete range of ground handling services to handle passengers, flights and cargo. With extensive experience and the most rigorous standards of operations, we ensure seamless coordination between departments for the complete safety of each passenger and the security of your cargo. SATS Airport Services encompass Passenger Services, Ramp & Baggage Handling, Cargo Handling, Aviation Security and Aircraft Aesthetics Department.


Air Cargo Handling

With more than 65 years of experience in the air cargo business, SATS is one of the busiest cargo and mail handlers in the world providing airfreight, mail, express and courier services to more than 300 international and local freight forwarders in Singapore. We have seen and handled airfreight of all kinds, shapes and sizes and our suite of services include: Airfreight Handling

SATS offers a broad range of services to meet the challenges of handling cargo in the most efficient ways and shortest time possible using our in-house developed warehouse management system, the COSYS-Intelligent Solutions (COSYS-IS), with other advanced technology such as Radio Frequency Identification Systems, Automated Material Handling Systems (MHS) and web-based warehouse management system for real-time flight and shipment tracking.


SATS Coolport: Perishable and Pharmaceutical Handling

Strategically located within the Free Trade Zone, SATS Coolport is Asia’s first on-airport perishables handling centre, with an estimated annual operating capacity of 250,000 tonnes. A sophisticated hub in the Asia Pacific region delivering exceptional handling standards to guarantee a complete, reliable and secure cold chain for land, sea and airfreight, SATS Coolport is also accredited by IATA as the World’s first IATA Centre of Excellence in Pharmaceutical Handling and IATA Centre of Excellence for Independent Validators (CEIV) in Pharmaceutical Handling for its initiative in upgrading infrastructure, processes and skillset to exceed expectations of the stringent handling requirements of temperature-sensitive pharmaceutical airfreight. We offer a suite of value-added services that meet the needs of the perishable and pharmaceutical handling communities, such as:

  • Regional distribution centre
  • Warehousing and cold-room storage
  • Consolidation and deconsolidation
  • Sorting, product labelling and order picking
  • Re-icing of seafood/Replenishment of dry ice
  • Inventory management with in-house WMS
  • Import, Export and Transit services
  • Multi-modal transportation
  • E-services for tracking and monitoring of cargo


IATA Accredited Training Centre: Cargo Handling Courses / IATA Diploma in Air Cargo

As an IATA Accredited Training Centre, SATS offers a comprehensive range of cargo knowledge-driven training courses to cater to the various needs of the airfreight industry. Our certified trainers have over 30 years of experience and are able to provide Initial, Recurrent and Awareness training on the handling of general and specialized cargo (such as dangerous goods and time and temperature sensitive cargo), leading up to an IATA Diploma in Air Cargo.


Ground Support Equipment Courses

Working closely with various educational institutions in the air transport industry to nurture the next generation of workers, SATS is a Ground Support Equipment Training Centre, which is accredited by the Singapore Workforce Development Agency (WDA) as an Approved Training Organization for WSQ courses and certified by Changi Airport Group as an Approved Training Centre. We offer various ground support equipment courses conducted by our specialized and experienced training instructors such as:

  • Workforce Skills Qualifications (WSQ) Operate Forklift Course (WSQ subsidy available)
  • Changi Airside Roadway System (CARS) Course
    • Initial (for people with no airport driving permit)
    • Refresher (for people with expiring airport driving permit)
  • Tractor Driving Course
  • Class 4D Driving Course
  • Class 5S Driving Course

Recognized for our excellent service quality and continual pursuit of innovation, SATS has received the 28th Asian Freight and Supply Chain Awards in June 2014 for the “Best Air Cargo Terminal – Asia) for the 16th time and 5th consecutive year, as well as the Industry Choice Winner for the “Ground Handler of the Year” in Payload Asia Awards 2014. Some of our quality management and certificates of excellence include:

  • ISO14001:2004, obtained since 1991
  • OSHAS 18001:2007, obtained since 2003
  • ISO9001:2008, obtained since 2005
  • TAPA Class “A”, obtained since 2009
  • ISAGO, obtained since 2010
  • Hazard Analysis & Critical Control Points (HACCP), obtained since 2010
  • Good Distribution Practice for Medical Devices (GDPMDS), obtained since 2010
  • Singapore Halal Certification, obtained since 2010
  • Good Distribution Practice (GDP), obtained since 2012
  • IATA Centre of Excellence in Pharmaceutical Handling, obtained since 2014
  • IATA Centre of Excellence for Independent Validators (CEIV) in Pharmaceutical Handling, obtained since 2014


SATS Airport Services Pte Ltd

20 Airport Boulevard
Singapore 819659



For General Enquiries


Tel: (65) 6541 8341

Fax: (65) 6545 0532


For Cargo Handling Courses


Tel: (65) 6541 3932


For Ground Support Equipment Courses


Tel: (65) 6548 2011


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